Prices are subject to change due to taxation changes or supplier price changes. We reserve the right not to supply and to do so without providing any explanation (although in most cases this would be due to incorrect descriptions or prices on this site).

A contract only comes into force when your credit card is charged at the point of dispatch - no other communication should be considered an acceptance of your 'Offer to Treat'.

All items are available whilst stocks last and may be withdrawn at any time without notice.

All prices include VAT where applicable. This is used to subsidise shipping costs for non EU customers.

Some items in our catalogue are to be released by the manufacturers later this year. Out of stock items are held on back-order and supplied as soon as possible. In most cases, if goods are out of stock at time of order we do not charge your credit card for an item until we dispatch. If we are able to obtain some of your order quickly we will part send - generally we will treat all items sent over 60 days after your initial order as a separate order and apply a further postage charge

 

We may charge a non-refundable deposit for items which are specially ordered, or customised. 
 

Spares - as all spares are ordered especially for you, we charge the full value of the items to your credit card at time of order. Spare part orders may take some time to obtain from the manufacturers factory, and once ordered can not be cancelled. We are also unable to accept back spare parts which have been ordered on your behalf - especially if you've found you asked for the wrong part or the part does not cure the problem with your product.

Payment is accepted by Visa, MasterCard, Switch, Solo, Delta, American Express, debit cards.

Any refunds will be applied in Sterling to the credit/debit card used to make the original purchase except where purchase was cheque, postal order when we will provide a cheque made out in Sterling.

All items sold are not for use by children under 36 months, some scale models are not recommended for children under 14. Particular attention to be paid to safety instructions accompanying glue, paints, modelling tools and any model rocket products which can not be supplied to under 18s. Outside the UK you are responsible for ensuring your order meets all local Laws, Customs Regulations etc. Outside of the EU you are also responsible for Customs & Excise charges including any import duties.

Customer Service:
You are welcome to contact us for further advice or information, full contact details are shown under the 'Contact Us' on our home page.

Electricity:
All items which include a mains plug or connector will be supplied with either a UK 3 pin plug or an EU to UK adapter plug - customers outside the UK are responsible for ensuring their local electrical supply and sockets are compatible with their purchase. The UK electrical supply is 240volt. We are unable to accept items returned due to incompatible power supplies, or where the unit has been modified or damaged for overseas use.

Pictures, images and descriptions:
Where pictures of products are shown on the website they are illustrative only and may not represent the contents of just one item. Pictures are generally supplied to us by the manufacturers and are typically packaging illustrations. Just as in a shop you should enquire if you are unsure what is included in a product. Pictures may show completed or painted items (e.g. items supplied in kit form), or products not included in the item (e.g. a car shown in a picture of a model street light). The colour of models can change and so unless stated in the description you should assume the colour of your purchase may vary (e.g. a model car may be pictured in red but be delivered in blue) obviously a LIVERY shown in a picture would not change if it matches the description - e.g. a GWR steam loco would always be delivered as shown in the picture, never in BR Black!

When things go wrong:
We appreciate that occasionally we will let a customer down - if we fail to meet your expectations please let us know - we value feedback and believe all complaints are an opportunity to improve our service. You can contact us via email.
We will acknowledge all complaints/feedback within 3 working days and update you as to how long the problem will take to investigate, all items are taken seriously and the decision agreed with one of our Senior Managers.

Damaged or broken items:
If one of your purchases is damaged upon receipt please contact us.
For faulty items we will also issue a credit note to cover your postage costs of returning a faulty item to us. We do not repay the costs of Recorded, Special, Airmail or Courier deliveries. Neither will we cover the cost of returning an entire set where only one item in the set is faulty. We can not be held responsible for returned items going missing or being damaged in the post.

Items which are damaged or require service after delivery should be dealt with in accordance to the manufacturers instructions enclosed with your purchase. We are a Hornby and Scalextric approved service centre and can handle warranty and out of warranty repairs.

Packaging & Boxes:
We know some collectors consider the pristine condition of boxes and packaging material as important to their items. However, as you are unable to inspect and approve the condition of packaging via Mail order, we recommend customers visit to collect such items, or purchase from their local model shop. We are unable to consider an item 'faulty' due to damaged packaging. You are welcome to return, at your cost, packaging which does not meet your expectations and we will attempt to replace it. A £5 service fee plus P&P apply for these requests. 

If you have any questions regarding our Terms & Conditions, please email us.

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